ACE Electrical (Wolverhampton) Ltd T/A Ace Solar Energy – Solar Installation in West Midlands

Amazing service from enquiry to completion. My initial enquiry was answered by Lucy and there's a person with a LOT of patience, I must have asked around 50 questions through about 25 emails (and some calls) and not once did I feel like I was being a bother (or an idiot!) as she answered questions, proposed alternatives or sought advice from colleagues for a few of my more technical questions. Martin (the boss) came out and did the survey, also speaking to the electrician who was just about to rewire the whole house to make sure everything would be suitable. Having decided on the solar panels, inverter and batteries (+ a free EV charger due to a GivEnergy promotion) a date was agreed. As I was having a chimney removed prior to the panels going up Lucy arranged for the scaffolding to go up early, saving me having to pay extra for the chimney scaffolding (much appreciated). On the 1st day of installation 3 vans with 6 guys pulled up a little after 9am and by 4pm had installed everything apart from a few panels and on day two 4 of the original 6 guys reappeared, fitted the final panels and the bird protection, wired it all together, tested everything and explained what did what (and what shouldn't be touched!) and then by around 1.30pm they were gone. Matt (the team leader), Will the main "sparks" and everyone else were all great and a credit to the company. I always do thorough research on anything that's costing me a significant amount of money and Ace Solar passed my research criteria as a well established company and exceeded my expectations in customer service and final outcome. If you think I'm possibly being over generous read some of my other reviews; I have no problem calling out poor service or disappointing companies. In this case however I highly recommend Ace Solar.

In a nutshell: Outstanding Solar PV Installation and Customer Service to Match! There simply isn't enough space to give a comprehensive account of just how impressed I have been with my experience with Ace Solar Energy. Having been reached out to by Tracey on a solar page on social media, the more I looked into this company the more I was impressed by everything I had seen. I was then contacted by Lucy after putting in my initial interest form on their website, who has been putting up with my quite frankly relentless emails with a variety of questions and requests for the past month! Nevertheless, Lucy has been an absolute star, and very clearly knows the ins and outs of what makes for excellent customer service. This has been matched by a solid installation, by a team that could be nothing less than masters at what they do, as the proof is in the pudding, as shown in both the quality of their work and their obvious passion for their profession. Not only did Matt and his installation team smash out the job (12 panels split over two aspects, plus a GivEnergy 5kW inverter and 5.2kWh battery) in just a day, but they enthusiastically answered my questions all day long whilst getting on with it. Even when it meant putting in a bit of overtime, the fellas refused to leave until the job was done. They even cleared out my guttering and put on some silicone in places where I was certain some water had been getting in since we bought our house a year ago (at no additional charge too)! I'll make the choice easy for you, choose Ace Solar Energy!!

We decided to use Ace Solar after talking to a number of companies, and found them to be the most knowledgeable and professional. Despite huge supply issues (which they warned us about prior to placing our order- and a nationwide issue), they installed our panels immediately while we waited for inverter and batteries - We also changed our minds on the make and type of inverter/ battery and Ace were brilliant in accommodating our changes! The inverter arrived next and the install was completed in a neat and tidy manner. We also upgraded our car charger to Solar, which again was done neatly without any issues. When the batteries finally arrived into the country, they were installed as soon as they were received. We have been running with the full install now for over a month with no issues and are very pleased with the savings and the neat work done. Also the price we paid was very competitive.