BSW Heating Ltd – Solar Installation in UK

Why Stonewater Housing use this company is beyond me. They never stick to their appointment times - have been without hot water for 8 days - first engineer attended after 53 hours (what should have been a 24 hour call out) adjusted the pressures and left 30 seconds later - hot water was not fixed but he did not check this. Promised an engineer would attend by midnight last night - called at 11.20pm to be told engineer James was not answering his phone and had not been to any of his emergency calls out last night - so I was not the only house hold to be let down once again by BSW. Again today I am chasing the company - who still can not give me answer as to when they plan to attend my property. Call staff are rude show no sympathy and are unwilling to escalate any complaints, automated response on complaints email with a 10 working day response time - again unhelpful. AVOID if you can - unfortunately I don't have the option.

Had a really lovely gentleman named grant came today to fix my boiler very smartly dressed extremely respectful and was an absolute pleasure to speak to and felt very safe with him in my home very much like an old school feel A very pleasant gentleman. i no A lot more about my boiler now, even how to work the system as I didn’t before I was having very cold days he thoroughly explained Until I got it as we don’t all understand things when people explain but he had the patience they should have more people working in peoples homes like this I don’t often leave reviews, but I had to take the time out to write one as I was pleasantly shocked with the whole experience. It was lovely meeting you Grant and may you always be blessed🙏🏾