GU Solutions Ltd – Electrical Contracting in Hampshire

GU Solutions installed an EV charger in February 2025. The charger worked as expected for over six months but then started to apply only approximately 50% of the charge requested. After carrying out some preliminary checks to prove the car was not at fault, I contacted GU Solutions as the charger was still under warranty. I am pleased to be able to say that a quick and positive response was received. Gary contacted me by telephone and we talked through the issue. He then visited my house to test the charger and concluded there was potentially an issue with either the charger, or more likely, an update to the App or firmware that had affected its performance. He contacted the charger manufacturer and they provided some advice. The problem has now been resolved and I commend GU Solutions for the manner in which they addressed my issue; it is good to know that customer care is a trademark of the companies ethos.

Fantastic service from all the team at GU. Appointment setting was a smooth and efficient process and the electricians who undertook the work at the house were consistently friendly and helpful, with a great end result. Thank you!