Simple Heating Services – Solar Installation in UK

Had simple heating for a new boiler, radiators and internal wall insulation fitted in my old house. The survey was done in a few hours and a week later the work commenced. The boiler, radiators, fans in kitchen and bathroom was all done in a day which was great. The internal wall insulation took a lot longer, approx 4 days as it’s such a long process. I can’t fault these guys at all in any way or shape. All the work was carefully done, very little to no disruptions to my neighbour as I live in a mid terrace house. All the mess was taken on a daily basis. The insulation job was done carefully with lots of consideration taken throughout my house. Even had the insulation manager (Dave) call me to discuss how each room of the house was being treated etc, any issues or questions, the lads were always happy to answer and for anything else, the insulation manager Dave was also always available to answer any and all my questions. Absolutely 10/10, I’m only gutted I couldn’t get the same level of funding for my parents house.

Had these guys come out and fit a boiler and cavity wall insulation at my parents house. The process to get qualified for the work was quick and easy - couple of letters to prove income and ownership of the property was enough. I had the house surveyed the week later and 2 days after the work commenced. We had a combi boiler fitted, the fans in the kitchen and bathroom, trickle vents on the windows and lastly the cavity wall insulation. I was slightly apprehensive at the mess it all made but the lads were spot on. Took one full day to fit everything and cleaned all the areas at the end of the day. We had an issue a couple of days later where the boiler lost pressure and I had a leak come out of nowhere. I called them up first thing and spoke to Gordon, he was able to diagnose the issue over the phone, sent a different lad (Jonathan) and had the leak and boiler fixed. Gordon also came out to carry out a full inspection of what was fitted and was happy to sign it off. I was then made aware of the warranty with this company and was told to report any issues. Overall great experience and attention to details for my parents house. I felt they were in great hands. 10/10

I would not recommend this company. I have been left feeling that they used me to access grant money and that reputation or the customer is not important. I had read the negative reviews but gave benefit of doubt to the individual circumstance. Unfortunately my experience followed a similar pattern highlighted. Firstly I must admit the girls on the phone are lovely and would give them 5/5. The issue is with the engineering side and general communication / work. It is my opinion that they want quick and easy, time is money, quality and customer satisfaction are not a concern. This is based upon my experience and may not reflect the company on the whole, yet take this as a warning. Engineer provided great lip service when prompted, but little else. Drilled holes left gaping and not filled, didn't clean up debris if out of sight, breeze block and concrete as the outer wall of flue, minor damage to property not mentioned, carpets stained and not mentioned, expansion tank not removed, half the radiators not hanging on the wall brackets.... So a one day job took two days, yet a leak was detected. Tried to claim it existed prior to work, but contradicted himself by saying it passed the leak test at the start. Lip service said he would come back at the weekend. After two weeks of being messed about and then ghosted, I contacted the company. I didn't get to speak with the manager, but the following week when I chased again, I was told that the engineer had told them he would sort it at the weekend (I received no communication). Engineer then messaged and turned up a few days later, but wasn't able to resolve as I needed to create additional access under floorboards. The ignoring of messages repeated. After three weeks I got another company out who resolved the issue in about an hour. There has been no follow up from the company. There is no accountability for the work and it is down to yourself to chase. I feel aggrieved by the experience and felt compelled to write this as a warning. If the job is quick and simple without an issue, then they may do a competent job and you will be happy. If you have issues, you will not be supported.