Sureserve Group Ltd – Energy Development in Lancashire

If hell is a real place then being on the phone to this company is it. They constantly take your postcode and then put you on hold before you can say anything else. To 'put you through to the right department' my boiler and thermostat isnt working properly hasnt been for over a year they came out once six months ago to have a look and they siad they will order the part and come back... so dast forward 5 months and they say they will come out on the 23rd of december to fix it with the part, and they said they would be here at 12. Didnt turn up. Then theu said 4pm. Didnt turn up. I have now been calling again and when i finally get through to somwone they say they havent ordered the part ?!?! Huh?! Worst company ever!!!!!

This is the worst company I have ever dealt with. I have been without hot water and heating throughout December and January. I have two young children under the age of six, yet my boiler still has not been repaired. Because the boiler is under warranty, the company appears to be prioritising cost savings by waiting for parts from Vaillant instead of treating this situation with the urgency it deserves and sourcing the parts themselves.

They installed a boiler in july and said an electrician needs to come to install a thermostat, they have been ignoring us ever since. We managed to get a surveyor round and they put a big danger sticker on our boiler and said we cannot use this as the installation was dangerously done. We are now without heating and hot water and they’re still not booking an appointment in, mind you my mum is undergoing colon cancer investigations and they know this, they simply said to her to use a kettle when bathing.