A. & J. Keith Limited T/A Solar Solutions NE – Solar Installation in Tyne and Wear

How do get this company to do the snagging. These were the contractors for Newcastle city council for rising damp. Work.This work needed , was done within the timescale mid July. I've rang many times and provided lists of the snagging that's needs done. Project manager has received list. Verbal lists after I've rang them . I chose to stay in my property while work was being done. It was like baby sitting a bunch of school children . I then found an electrician in bathroom trying to remove the fan. Had he read the information regarding what was to be done he would not have ruined the decor on the wall , as no work work was was being done in bathroom. The fan still needs to be sealed in . The painter was going to use the tester pot of the paint to paint round fan. No way was matt paint going on vinyl silk bathroom paint. This is still being argued over. Get the paint mixed and do the repair. I had to cancel my decorator because of the snagging . It's now time to shame them (ha ha). I've got letters drafted for local councillor and the housing ombudsman. It's been two and a half months and still no further forward. Please think hard before you consider using this company as you could end up regretting ever contacting them. Update they have now handed snagging over to the council. They were here 21st Oct to do another snagging list . Are the council doing the snagging or sending the list to A J in the hope they are going to send someone out to correct everything.

Avoid at all costs, 3 visits for plumber to fit kitchen sink so it wont leak, flooring not level and coming up at corners after 1 day also only seeled in places at the edges. Over half of all handles not straight with screws jammed in leaving 1cm of threads showing! Window ledge loose with 3cm gap under it. they broke my cooker door by trying to lift the cooker by the plastic handle. Plasterwork has holes and Dents. Sockets loose and not flush to the wall. It's a shame I can't upload the photos for future customers to see. AVOID, AVOID, AVOID!!!!!

Took the day off work waiting for a project manager to visit… did not show up. Rang twice was told he was coming on the first call second call the receptionist told me he came as his van tracker said he was near the property and he was now not answering his phone Conveniently. I told her I have a camera on the outside of my property which shows he did not come anywhere near my house between 8-2 and I would gladly send the footage. She basically said I either need to make a complaint or rearrange the appointment. Absolutely fuming at the level of unprofessional service.