Abacus Energy Solutions Limited – Solar Installation in Merseyside

Having had several quotes, both from home surveys , online forms and phone conversations, when Michael arrived from Abacus he was a breath of fresh air. Clearly experienced, he designed a system so brilliant in its simplicity and convenience I had no qualms about placing an order for an Air Source Heat Pump to replace the gas boiler in our Millennium build detached house. We used the Government Boiler Upgrade Scheme Grant which Abacus administered, all I had to do was complete a credit check style online form for Ofgem. A date was given for installation. The installation team, Ashley & Chris, were courteous, hard working and very clean workers. Carpets and floors were protected at all times and to my amazement all the previous loft tanks, cylinders, pipes & pumps were removed without a scratch or scuff anywhere. The work was completed within two long days, leaving me with just a few tidy up jobs of bricking up the hole left by the removal of the gas boiler and a bit of lagging work. I confess to being a tad fussy. The system works really well. All the equipment is in my integral garage, a master stroke of design by Michael. Compact and quiet. The house is cosy, water is hot. The outdoor unit is also quiet, pipes are in insulated ducting, very neat indeed. The staff at Abacus, James, Michael, Kersha and Joe, are all friendly and approachable. I asked lots of questions before, during and after installation. Joe called and checked the whole system after a few days, resolved a minor issue of a cool radiator and made some adjustments. He was happy to talk me through the systems settings too and improved my knowledge considerably. I can absolutely recommend Abacus if you are interested in low carbon heating systems. Abacus have also installed a 9.5 kw GivEnergy home storage battery which allows me to maximise my off peak energy tariff, further reducing my bills.

I’m really pleased with the standard of the work and I would certainly recommend Abacus. Michael came out initially and was very helpful with his advice. There was no salesman like pushiness. Before the engineers arrived I had an idea how I hoped the solar panels, battery, inverter, and gubbins need to be placed and the wires taken from outside to inside. Without any input from me, the ‘Lead’ Engineer suggested the best way to do this and it matched my idea totally. All was completed in one day, the workmanship was excellent, and any holes that had needed to be drilled for the wiring looked as if they were part of the original house build. Consequently when they left, other than a little dusting, there was little for me to do to tidy things. Post installation there have been no problems with the system and all I’ve done is watch the app to see the kWh the panels are generating. The only negative, but it would be unfair to remove a star for this, is the communications and updates regarding the wait for the installation were not forthcoming unless I rang up to ask.

Happy I made the right decision to go with Abacus Energy Solutions to install my heat pump, solar panels, battery storage and EV charge point! Very responsive and quick to solve any issues. The team were very knowledgeable and happy to spend the time explaining and answering any questions we had. They also offer a care package which includes great benefits and its affordable, happy to say I signed up straight away! Couldn't recommend Abacus more, great company who are not sales focused and value their customers.