Assure Insulation And Dry Lining Specialists Ltd t/a Eco By Assure – Energy Development in UK

This company did a dreadful job on our detached three bedroom property and a year later ECO by Assure has left us without the working system that was specified and which they guaranteed to complete and without any means of cooking because the system was not - in the end it transpired - capable of being connected to the AGA. The work is all done by people based in Lancashire. They all drove to East Sussex each time from Blackburn and surrounds (although ECO By Assure will categorically tell you when trying to get you to sign the contract that they use contractors local to you. This is completely untrue). All the supplies come from the Blackburn area too and turn up without notice at all hours. The installation team arrived in East Sussex at around 10 am after leaving home at 2 or 3 am - they were exhausted each day and rushed the work to get off and round the M25 as early as possible. The work - particularly by the plumber and electrician - was lazy, shoddy and messy. Do not be fooled by them telling you that the system they install will work or that you can stay in the house during the work - that is not possible. We had all measures carried out including internal insulation, solar panels, air source heat pump, and ventilation. They have sacked the plumber and electrician who worked on our property and who did not complete the work - a child would have made a neater job - but they still have not put everything right. One year later we have no cooker because despite assurances that it would be made to work and repeated confirmation of this, the company could not do it and are now telling us that we must do this at our cost. I have tried many times via email and conversation to resolve this but the company and Directors are only interested in taking on new work (as they have to complete a certain number of installations each year in order to retain their registered status). Do not trust anything they say. There are much better companies than this and it is your choice. The Government scheme is a great idea but more and more is now being shared on line about terrible companies who are registered as Eco4 grant installers. My recommendation is to find a registered installer located very close to you, get everything in writing (e.g. we were promised verbally that our loft boards would be put back but then this was denied and wasn't done along with a number of other verbal promises that were not kept). Local companies use tradesmen who will be able to pop back if things aren't right. The ECO By Assure tradesmen were 6-7 hours drive away from us and rushed everything and now hope to wash their hands of all the problems they have left us. These companies make fortunes from the Government schemes but are not willing to complete or rectify the work they have not completed properly and as contracted. Formal complaints to the funders and regulators will now follow.

My personal experiencewith this company has been very professional and thorough in all their work. Every process has been carried out carefully. The workman are genuinely very caring and helpful. They work together as a team and have looked after our property throughout the work. Tidy and clean and helpful in moving things around for us. I would highly recommend this company...if your lucky enough to get accepted...don't hesitate...your property will be in a better condition.